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feat(tickets): E-Mail-Benachrichtigung beim Antworten sichtbar/steuerbar

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Beim Antworten auf ein Kunden-Ticket verschickte das System schon
automatisch (unsichtbar) eine Benachrichtigung an den Kunden. Jetzt
gibt es dafür eine Checkbox "Kunde per E-Mail benachrichtigen"
(Personal, Standard: an) im Antwortformular, und nach dem Absenden
eine Bestätigung ("Antwort gesendet, Kunde wurde per E-Mail
benachrichtigt."), statt dass der Versand unsichtbar im Hintergrund
passiert.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
This commit is contained in:
Kundencenter 2026-09-28 22:50:42 +02:00
parent fe18bf0bce
commit c0289317bf
2 changed files with 10 additions and 7 deletions
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9
apps/api/src/modules/tickets/index.ts
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@ -101,7 +101,7 @@ export const ticketsModule: KcModule = {
app.post('/tickets/:id/messages', async (req) => {
const a = requireAuth(req); const { id } = z.object({ id: z.string().uuid() }).parse(req.params);
const b = z.object({ body: z.string().trim().min(1).max(10000), internalNote: z.boolean().default(false) }).parse(req.body);
const b = z.object({ body: z.string().trim().min(1).max(10000), internalNote: z.boolean().default(false), notifyEmail: z.boolean().default(true) }).parse(req.body);
const staff = can(a.principal, 'tickets.write');
const t = await one('SELECT * FROM tickets WHERE id = ?', [id]); if (!t) throw notFound();
if (!staff && !canInOrg(a.principal, t.org_id, 'tickets.create', 'tickets.write')) throw notFound();
@ -115,11 +115,12 @@ export const ticketsModule: KcModule = {
});
await audit({ actorType: 'user', actorId: a.user.id, orgId: t.org_id, action: 'ticket.message', resourceType: 'ticket', resourceId: id, correlationId: req.correlationId, ip: clientIp(req), after: { internalNote: b.internalNote } });
if (!b.internalNote && !staff) await notify('ticket.message', { number: t.number }, `ticket.message:${id}:${Date.now()}`, req.correlationId);
if (!b.internalNote && staff) {
let emailed = false;
if (!b.internalNote && staff && b.notifyEmail) {
const creator = await one('SELECT email, name FROM users WHERE id = ?', [t.created_by]);
if (creator) await mailTo(creator.email, 'ticket_message', { name: creator.name, number: t.number, subject: t.subject }, `mail:ticket.message:${id}:${Date.now()}`, req.correlationId);
if (creator) { await mailTo(creator.email, 'ticket_message', { name: creator.name, number: t.number, subject: t.subject }, `mail:ticket.message:${id}:${Date.now()}`, req.correlationId); emailed = true; }
}
return { ok: true, messageId };
return { ok: true, messageId, emailed };
});
// ---- Dateianhänge (Bilder, PDF) zu einer eigenen Nachricht --------------